Shipping

Shipping to Hong Kong

We offer FREE standard shipping across Hong Kong for order HK$300 or above.

Otherwise, a shipping cost of HK$35 will be added to your order. 

 

Shipping to outside Hong Kong

We ship to the below countries in Asia.

Bangladesh
China
India
Japan
Malaysia
Maldives
Pakistan
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
United Arab Emirates
Vietnam

 

Shipping cost will be calculated during checkout.

If your country is not listed, please email our friendly International staff for shipping options and estimate transit times.

 

Email: info@oxdasia.com

The shipping charge shown when the order is submitted is subject to change. As we aim to keep the shipping cost as low as possible, so if the total weight of your order(s) is above 20kg, we’ll try to arrange with our courier to give you a better spot rate hence our friendly staff will contact you via email once you have submitted your order(s).

 

How long does shipping take?

We aim to deliver your goods in the fastest time possible.  We use FedEx/DHL to get your goods to you. Once your order has left our warehouse, depending on your location, it can take from 2 to 7 working days for the goods to be delivered.

 

How can I track my order?

As soon as your order has left our warehouse, we'll send you a shipping notification email.  The email will contain your eParcel tracking number so you can track the progress of your order through the FedEx/DHL website.

Don't stress if it doesn't work immediately - it often takes up to several hours for it to be searchable in the system.

 

Can I order online and pick up in store?

Yes! You can pick up your order at 203 Hewlett Centre, 54 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong from 9AM-7PM on Monday to Friday.

 

Import Taxes or Duties

Please be reminded that we cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the goods reach its country of destination. Because each country is different, and these fees often changes, therefore for more information about your country's custom policies, please contact your local customs office.

 

Abandon or refusal of an order

If any international order is refused upon delivery for any reason, all customs & duty charges will be billed to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. A credit will not be issues for orders that are abandoned or refused.